Shipping policy
Shipping
Processing time: We dispatch orders within [number] working days of receiving payment. You’ll receive an email with tracking once your parcel is on its way.
Shipping costs (flat rate per order)
- Italy: €6.90
- Other EU countries: €10.00
- United Kingdom, Switzerland and Norway: €25.00
- United States: €40.00
Customs: Orders to countries outside the EU may be subject to import duties and taxes charged by the destination country. These are the customer’s responsibility.
Damaged in transit: Please email hausundgretel@gmail.com as soon as possible with photos and we’ll make it right.